Terms & Conditions

estreetshops has a 30 Day Free Returns Policy

  • Any software may be returned for refund or exchange within 30 days of the dispatch date, providing that the seal remains unbroken on the software if sold NEW.
    We do also test our pre-owned stock prior to shipment.

  • PC media must be returned NEW and SEALED...opened PC media is not returned with STEAM codes etc.

  • Hardware or peripherals may be opened for the purpose of inspection (but not used) and may be returned for refund or exchange within 28 days of the dispatch date.

  • Please note that hardware must contain every component part (cables, memory sticks etc.) before it can be accepted as a return.

  • Please be aware any return in which the product seal has been broken may be subject to a restocking fee up to 20%.

  • This does not affect your statutory rights.

DISCOUNT CODES

  • Voucher Codes: We sometimes offer voucher codes, please register account to use & apply to order. Voucher codes use is at our discretion, and can discontinued at anytime  Account registration required 

  • Guest Checkout not available when not using voucher code, Discount codes not available on Pre-order or hardware


    PRE-ORDERS- dates are subject to change from the publisher, we will keep you informed of any potential change, should our price drop prior to release we will refund any difference.



HOW TO RETURN AN ITEM
Please fill in the Return Merchandise Authorisation form - click HERE (Opens in a new window.)

We will then send you an RMA number.

Returns address:
Returns - estreetshops
8 Kierhardie Road
ALVA
Clackmannanshire FK125NA
United Kingdom

We advise requesting a proof of postage when returning any item to us, for your own records and insurance should anything happen to the product while in the care of Royal Mail.
When returning an item, please be sure to include a copy of your invoice or your order number with your item, so that we are able to easily identify your order and minimize any delays in the returns process.
* Before returning any item, please ensure it meets our return requirements as outlined above. Any item returned that does not meet our return requirements will be returned at the expense of sender.

HARDWARE FAULTS



  • If your item has stopped functioning correctly a 12 month warranty on goods, valid from the date of purchase. In the first instance though we would advise consulting the products manual as this would provide useful troubleshooting tips. If further assistance is required though, we would recommend contacting the manufacture directly. Please note it is your responsibility to register your product direct eg. With Sony along with any serial numbers.

Items that develop a fault

If you have an item that develops a fault after 6 months, we may request engineers report or information from the manufacture to confirm that the fault is inherent. Please note that items that appear physically damage will be rejected if this is believed to have been caused due to misuse or general wear and tear. Our decision is final on all returns.

SONY

Phone: +44 (0)203 5382 665

MICROSOFT

Phone: +44 (0)800 5871 102

NINTENDO

Phone: +44(0)345 6050 247



The item must be returned complete, including all the original manufacturers packaging. Please be as specific as possible about the fault so our test centre can attempt to replicate it. Please also make sure the item is packaged securely for its return back to us.